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You have questions, we have answers! We've compiled a list of frequently asked questions and their answers. If you don't find the informaton you're looking for, feel free to give us a call. 

Does Brightspark offer an online payment program?

Yes, Brightspark offers a secure online payment program through our web based Tour Centre specific to your school.

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I have a very small group of students, is there anything Brightspark can do to help me give my students an end of year trip?

We will always work with schools to try and figure something out. There is always the possibility of joining two smaller schools together or looking at smaller motor coaches. Brightspark also now offers a camp solution for schools which have a lower student count but still want an end of year trip. Ask us about our programs which help schools with low enrollment.

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My school board requires that we only use companies who have a TICO certificate and liability insurance

That’s a smart school board. Brightspark does have a TICO certificate and all our employees have taken the TICO exam. Brightspark also carries a $25,000,000 liability insurance policy which is higher than anyone else.

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What is the cancellation policy?

Deposits are non refundable upon receipt. All payments up to the full cost of the trip are non refundable and non transferable within 60 days of the departure date. If parents have purchased insurance through Brightspark some or all monies may be refundable depending on the specific reason for cancellation.

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What is the procedure when a student cancels?

You must notify us of the cancellation as soon as you are aware of it. Parents can proceed with insurance company if insurance was purchased.

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How many chaperones or teachers come on the tour?

We provide for a complimentary ratio of 1 teacher/chaperone for every 10 paying passengers. Any additional teachers/chaperones the school may want to bring will be prorated based on the number of paying passengers.

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Can tours be offered in French or English?

Tours can be offered in both French and English. We hire fluently bilingual staff from both Ontario and Quebec.

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What happens if the number of students on the tour changes?

Your tour cost is based on a minimum number of paying participants. Should your number of paying participants fall below the minimum, you will be charged a below minimum seat charge for each number below the minimum or a re-cost to the program

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What do I need to know about the rooming lists?

The organizing teacher in each school will create the rooming list. It is up to their discretion as to who will be rooming with whom. The rooming list should be submitted to our office no later than 60 days before departure, based on 4 students per room. This process is done online.

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When will I get my final itinerary?

If your group has made all of their program choices and all deposits are in, you will receive your draft itinerary up to three months before departure. We will ask for your input over the subsequent two weeks, and then make all possible changes to your itinerary. The final itinerary will be sent to the school approximately one month before departure.

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What if I want to change my itinerary?

We will give you the chance to offer input on your draft itinerary, and we will do our best to make any changes that you request.

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