The team at Brightspark has helped thousands of teachers and students travel the world on education and performance tours each year. On all our tours, safety is our number one priority. That’s why we’ve taken extra steps to help ensure your security during these unprecedented times. Our team of travel experts is constantly evolving and developing new protocols in response to COVID-19.
As part of the WorldStrides family, Brightspark leverages the support of our Back to Travel Task Force and expert partners like The George Washington University Department of Emergency Medicine to meet changes imperative in this new environment. This Task Force leverages decades of experience across our company to assess the safety of the destinations we travel, stay abreast of openings/closings, understand new protocols and regulations from our partners, and create trainings and detailed safety plans to manage the risk associated with COVID-19. We are also closely monitoring the evolving standards of the education community and the travel industry, and will continue to update our plans as new information on COVID-19 comes to light.
Your group will be met by their Tour Leader, who has been specially trained in protocols to help keep the group safe. You also will be provided with a destination-specific safety briefing to help set expectations for your time together.
Our motorcoach partners have implemented enhanced cleaning and safety protocols. Buses will be disinfected using a variety of techniques, including electrostatic and anti-microbial sprayers, foggers, and steamers. All high-touch surfaces will be wiped down multiple times a day. Air filtration system improvements promote frequent exchange of cabin air, replacing it with fresh air from the outside. We have established seating, loading and unloading procedures designed to limit exposure to other students.
Each airport, and airline, will have its own rules regarding your flight travel, and we recommend you check the website of your airport and carrier at least 72 hours before departing. Temperature checks and face coverings will be a requirement at the airport and on the plane. Some destinations may require health forms or additional testing/screening prior to arrival, including requirements based on your home province or city. We will make every effort to communicate these requirements in advance. Many airport restaurants may not be open, and in-flight food service will not be available, so we recommend packing a meal and snacks for your journey. You will be allowed to bring hand sanitizer in a container up to 12 ounces in your carry-on.
We work only with hotel partners who are committed to the highest standards in cleanliness. In addition to their already rigorous cleaning protocols, they are now using enhanced cleaning products and increasing the frequency of cleaning in public spaces. Housekeeping spends extra time disinfecting surfaces in guest rooms, focusing on high contact areas. The check-in process has also been modified to limit interaction between students and other guests. Changes have been made to hotel arrival and departure procedures, use of lobby and elevators, and breakfast and other hotel-based activities to promote social distancing. Additionally, we have developed flexible options to support the rooming preferences of individual travellers. For example, if your program pricing is based on quad occupancy, we will offer discounted room upgrades for students who prefer double occupancy.
Our team is working closely with our contacts at museums, landmarks, and other sites we visit to define specific (and evolving) protocols for groups to make sure the experience is both safe and fun. Based on new information, we may make changes to your itinerary, to make sure you have plenty of time to accommodate any new restrictions. We also will focus your time on places where you have the most freedom to explore. Many of the sites we visit will require face coverings, and have new rules for security and group management. You should be prepared to follow the instructions of your Tour Leader and staff at these locations. We recommend you bring a clear purse or backpack, or a gallon-sized ziploc bag, as some sites will not allow traditional bags.
Group meals will be prepared by professionals who adhere to proper food safety and handling protocols, including mask wearing and frequent hand washing. We work closely with each meal vendor to determine the appropriate meal type and group seating configuration, secure outdoor dining where possible, and limit contact with other patrons. Individually packaged food items, grab and go, and plated and served meals may replace traditional self-serve buffet options.
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We will be there for your group every step of the way, from pre-tour, on-tour, and post-tour to ensure the safest experience possible for all travellers.
As part of WorldStrides, we have access to an exclusive partnership with The George Washington University Department of Emergency Medicine. We leverage this unique program to connect travelers to doctors for phone consultations or treatment recommendations.Learn More
As a TICO registered agency, Brightspark offers parents peace of mind while their child is on tour by offering the opportunity to protect both their child and their financial investment of the trip cost with travel insurance.Learn More